Enterprise Design - Scale Upskilling & Mentorship

Creating a connected internal learning experience that drives adoption, engagement, and visibility across roles.

Cover image of the Construction Tender Onboarding & Bidding System case study, showcasing a responsive design displayed across a desktop monitor, tablet, and smartphones with a clean interface for tender management and bidding.

Overview

Large organizations often struggle to unify fragmented learning initiatives into a meaningful employee growth experience. In this enterprise UX engagement, I redesigned the internal training and mentorship ecosystem to help employees find relevant upskilling opportunities, while enabling managers to track progress and match talent to goals.
The solution was modular, role-aware, and scalable — increasing visibility, reducing onboarding effort, and improving mentorship participation by over 2.5X.

The Enterprise Problem

  •  Scattered tools & disconnected workflows across training, mentoring, and performance review.
  • Low engagement due to lack of personalization and poor discoverability.
  • Managers lacked insight into team upskilling journeys.
  • HR couldn't measure learning ROI or adoption clearly.

“There’s too much to do, and I don’t know what’s relevant to me.” – User from stakeholder interviews

My Role

  • Led end-to-end UX for learning and mentorship flows
  • Conducted IA and task-flow restructuring for scale
  • Designed dashboards and mentor-matching systems
  • Collaborated with HR, tech, and L&D teams for rollout

Process

  1. Discovery & Strategy
  • Conducted stakeholder interviews with HR, L&D, and business leads
  • Facilitated workshops with employees, team leads, and mentors
  • Audited current tools and surfaced UX gaps in 3 major areas:
    • Findability of learning content
    • Mentor availability visibility
    • Progress tracking and role-personalization
  1. Design Objectives
  • Unify scattered systems into a seamless experience
  • Personalize pathways based on skills, goals, and roles
  • Simplify mentor discovery and sign-up 
  • Support managers with team insights
Persona for Michael Turner, a Construction Project Manager, highlighting his goals (efficient tender management and collaboration), pains (complex processes, errors, limited visibility), and needs (streamlined platform and real-time updates). Includes bio details, device usage breakdown, and user interview insights emphasizing the importance of usability and transparency.
Journey Map for the Construction Tender Onboarding & Bidding System case study, illustrating the challenges faced by Michael Turner, a Construction Project Manager, through stages like awareness, discovery, consideration, registration, usage, and evaluation. Includes actions, pain points, and opportunities for improvement, alongside insights about fragmented systems, manual errors, limited visibility, and time-intensive workflows.
  1. Information Architecture & Flows
  • Developed a modular IA to support add/remove learning tracks
  • Designed flows for:
    • Employees (learning & mentorship enrollment)
    • Mentors (availability, matching, feedback)
    • Managers (team skill visibility & nudges)
  • Used co-design and Crazy 8s to explore UX simplification across platforms
Journey Map for the Construction Tender Onboarding & Bidding System case study, illustrating the challenges faced by Michael Turner, a Construction Project Manager, through stages like awareness, discovery, consideration, registration, usage, and evaluation. Includes actions, pain points, and opportunities for improvement, alongside insights about fragmented systems, manual errors, limited visibility, and time-intensive workflows.
  1. Visual & Interaction Design
  • Created responsive dashboards for all roles
  • Designed modular card-based content and scheduling flows
  • Incorporated emotional design: milestone nudges, progress visualizations
  • Ensured accessibility across interface elements (WCAG AA compliance)
Journey Map for the Construction Tender Onboarding & Bidding System case study, illustrating the challenges faced by Michael Turner, a Construction Project Manager, through stages like awareness, discovery, consideration, registration, usage, and evaluation. Includes actions, pain points, and opportunities for improvement, alongside insights about fragmented systems, manual errors, limited visibility, and time-intensive workflows.
  1. Handoff & Enterprise Readiness
  • Delivered dev-ready designs and specs in Figma
  • Supported Agile sprints with weekly QA/design validation
  • Worked with data teams to connect learning analytics to dashboards

Results

  • 2.5× increase in mentorship signups
  • Repeat visits to the upskilling dashboard increased significantly
  • Early feedback: “This finally feels like something designed for me, not just the org.”
  • Improved reporting on engagement & completions via manager views

Roadmap (Post-Launch)

  • Add automated learning nudges based on team skill gaps
  • Deep-link L&D into performance review flows
  • Smart mentor-matching using behavioral signals

Key Learnings

  • Enterprise UX requires stakeholder balance — from HR and L&D to tech and reporting
  • Trust-building UI matters in internal tools — people engage more when it feels personal
  • Scalable IA wins — systems designed modularly scale faster across roles, regions, and tools